Exchange/Return/shipping policy


 

 

 

 

Image result for 30 day satisfaction guarantee

 

                                                                                           

We know you'll LOVE our hair and we stand behind it 100%.  However, If you need to Exchange or Return it we make it  easy

 

 

 

 

Exchanges

 
We allow you the freedom to install our hair, perm it, dye it and more.  If you're not completely satisfied we will exchange it within 30 days of purchase.  Contact us at info@makeyourwig.com to start the process.

Returns

If you are not completely satisfied with your hair before it is installed, we will refund your purchase if the bundle is unopened and the hair is in its original condition. Just contact us at info@makeyourwig.com to begin the process.

 

Delivery

 

Typical delivery to locations in the United State is 3 - 5 business days.  If buyer wants to quicker delivery time, please contact us to determine if this option is available.  

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as this is the responsibility of the shipper. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.

 

Shipping

 

All orders will be processed within 3 business days of receipt of order; if the order is placed by 12:00 Noon EST. Orders will be processed, picked up and sent to customer with 48 hours of approved order – This excludes back-orders.

Back-Orders may take up to 3-4 weeks to ship to customer. If international shipping is delayed, Seller will contact buyer to advise of any delays.

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

 

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee our shipper charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.  

 

Lost Shipments

 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please call us immediately at 404-939-4661.  If it is determined that your shipment has been lost a replacement will be sent. If the package was delivered and stolen or damaged through no fault of the shipper, Make Your Wig is not responsible for these unfortunate circumstances. Therefore, we highly recommend buyers sending package to addresses that will allow a personal delivery to buyer and/or someone trustworthy is available to except the package.

 

Policy Changes

 

Make Your Wig, reserves the right to make changes to prices, policies and procedures. Please check this page periodically for updates.